Frequently Asked Questions

What are the first products to get to start with for general skin aging?

Our flagship products designed for reducing the functional age of the skin are YOUTH RESET and YOUTH DAILY. Both of these products work in synergy to boost your skin’s natural defenses, providing long-lasting hydration and a radiant, youthful appearance.

YOUTH RESET - Pro-Youth™ Serum: Potent serum that targets all 12 hallmarks of aging. This formula helps boost hydration, protect your skin from environmental stressors, and support skin regeneration for a youthful glow. By enhancing cellular health, it revitalizes and strengthens your skin, addressing visible signs of aging.

YOUTH DAILY - Pro-Youth™ Moisturizer: Moisturizing cream that complements YOUTH RESET, offering deep hydration and resilience for your skin. This cream is perfect for day-to-day protection and rejuvenation, nourishing and fortifying your skin while helping it recover from environmental damage.

For those looking to build an even more comprehensive anti-aging protocol that targets multiple aspects of skin aging, you can further enhance your skincare with:

This anti-aging protocol targets multiple aspects of skin aging, ensuring your skin looks and feels its best!

What is suggested Young Goose skincare routine?

At Young Goose, we’re committed to achieving optimal results by recognizing that each individual’s skin requires a personalized approach. Our skin quiz is designed to help you discover products specifically tailored to your skin. With just a few simple questions, let us match you with your ideal skincare regimen.

Discover Your Perfect Skincare Match

To address general skin aging and hydration, we recommend checking out our:

Biohack Aging Systems

Which Young Goose products are popular/effective for mature skin?

For mature skin, Young Goose offers a range of products specifically formulated to address the signs of aging and enhance skin vitality.

YOUTH RESET - Pro-Youth™ Serum: Effectively targets all 12 hallmarks of aging. Infused with NAD+ precursors, it accelerates cellular renewal for visibly younger-looking skin while deeply nourishing the skin. This potent formula enhances luminosity, texture, and elasticity, boosting the skin's natural repair and regeneration processes.

YOUTH DAILY - Pro-Youth™ Moisturizer: Designed to work in harmony with the YOUTH RESET serum, this daily moisturizer harnesses the same pioneering NAD+ technology for extraordinary results. Formulated to preserve youthful vitality while promoting cellular renewal and longevity. 

ProC.A.R.E. - Senolytic Anti-Aging Serum: Infused with two types of algae and lilac cell culture, this serum clinically activates 14 essential genes that promote skin youthfulness, enhancing the production of collagen, hyaluronic acid, and elastin. It targets wrinkles and refines pores, resulting in a smoother complexion, while also lightening and diminishing age spots to promote a more even skin tone. 

Bio-Retinol - Wrinkle Correcting Serum: Gentle yet powerful retinol serum, incorporates biomimetic lipids to replenish the skin's natural oils often stripped by traditional retinol. This unique formulation ensures you achieve velvety skin with reduced fine lines, wrinkles, and sunspots, all with minimal to no peeling.

EyeC.A.R.E. - NAD+ Boosting Eye Cream: Enriched with peptides that stimulate collagen production, promoting the skin’s natural regenerative processes with NAD+ precursors. Recognizing the delicate nature of the skin around the eyes, we’ve incorporated nanosized particles for deeper penetration, providing intense hydration while nourishing the area with essential vitamins. Visibly reduces fine lines, puffiness, and bags while tightening the eye contour to enhance elasticity, leaving your eyes refreshed and youthful.

Hyperbaric Mask - Lifting Oxygen Therapy: Overnight treatment that features a novel bio-peptide that mimics the skin’s natural signals to boost collagen production. By infusing your cells with oxygen, it further enhances collagen synthesis, improving the skin's elasticity. When used as the final step in your nightly routine, it leaves your skin looking firm, hydrated, and radiant.

Bio-Shield SPF 40 - 360° Environmental Protection: 100% mineral-based, non-nano, and broad-spectrum! Enhanced with additional potent skincare actives, this next-generation sunscreen shields skin from the full spectrum of environmental stressors: UVA, UVB, blue light, EMF impact, and pollution while effectively tackling indications of the aging process. Recent research highlights that environmental stressors can accelerate skin aging more than time itself. Safeguard your skin against these damaging elements that progress skin aging to ensure a youthful and vibrant complexion.

Together, these products form a powerful arsenal for maintaining and enhancing the skin’s health and beauty. Discover our comprehensive routine: 

Advanced Biohack Aging System

What products contain NAD and what does it do for the skin?

At Young Goose, we incorporate NAD+ in several of our products to help support the skin’s necessary energy for optimal cell function and repair processes. NAD+ is a vital coenzyme that boosts cellular energy, enabling skin cells to perform key functions such as collagen production, reducing inflammation, and repairing damage. As a result, it contributes to improved texture, tone, and overall skin vitality.

Here are the products in our line that feature NAD+:

YOUTH RESET - Pro-Youth™ Serum: Targets all 12 hallmarks of aging. It uses NAD+ precursors to support skin regeneration, boost hydration, and protect against environmental stressors.

YOUTH DAILY - Pro-Youth™ Moisturizer: Daily moisturizer that complements YOUTH RESET providing long-lasting hydration while enhancing skin resilience with the power of NAD+.

EyeC.A.R.E. - NAD+ Boosting Eye Cream: Formulated for the delicate skin around the eyes, this product raises NAD+ levels, supporting optimal energy production, reducing puffiness, and combating signs of aging like fine lines.

C.A.R.E. - NAD+ Boosting Moisturizer: Raises NAD+ levels directly in skin cells, providing the energy they need to repair themselves, produce collagen, and reduce inflammation.

Are there any products that rebuild collagen?

Yes! Several of our formulations are designed to support and boost collagen production:"

YOUTH RESET - Pro-Youth™ Serum & YOUTH DAILY - Pro-Youth™ Moisturizer: Both utilize enhanced copper peptide complexes that support collagen and elastin production for firmer, smoother skin. 

ProC.A.R.E. - Senolytic Anti-Aging Serum: Stimulates and up-regulates the genes responsible for collagen production.

Bio-Retinol - Wrinkle Correcting Serum: Revitalizes collagen production and thickening of the skin.

C.A.R.E. - NAD+ Boosting Moisturizer & EyeC.A.R.E. - NAD+ Boosting Eye Cream: Formulated with peptides that fuel collagen production, and regenerative processes with NAD+ precursors.

Hyperbaric Mask - Lifting Oxygen Therapy: Features a novel bio-peptide that mimics the signals your skin uses to stimulate collagen production, infusing your cells with oxygen to assist them in producing and maximizing collagen synthesis.

Which products contain Ectoin and what does it do for the skin?

Ectoin is a remarkable ingredient renowned for its ability to enhance skin elasticity, shield against environmental stressors, and stimulate collagen production. 

Here are the products in our line that feature Ectoin:

Amplifying Essence -  Routine Enhancer: Lightweight, nutrient-dense essence crafted to invigorate cellular activity and prepare the skin for optimal absorption of subsequent products. This formulation harnesses Ectoin to defend against pollution and HEV light, significantly improving skin elasticity.

YOUTH RESET - Pro-Youth™ Serum: Rejuvenating serum that works alongside YOUTH DAILY to enhance hydration and repair the skin barrier. Ectoin not only supports collagen production but also firms the skin and minimizes the appearance of fine lines.

YOUTH DAILY - Pro-Youth™ Moisturizer: Potent daily cream that comprehensively addresses the 12 hallmarks of aging. Infused with Ectoin, it aids in tightening and firming the skin, particularly in the lower face, while delivering deep hydration and supporting a balanced skin microbiome.

Bio-Shield SPF 40 - 360° Environmental Protection: 100% mineral sunscreen that provides broad-spectrum protection against environmental damage. Ectoin fortifies the skin’s protective barrier, ensuring resilience throughout the day while effectively addressing concerns such as melasma.

These products work harmoniously to enhance collagen production, protect your skin from environmental aggressors, and promote a youthful, firm complexion.

Which of your products contain GHK-Cu?

Many of our products feature GHK-Cu, a potent peptide celebrated for its skin-repairing and anti-aging benefits, including:

YOUTH RESET - Pro-Youth™ Serum: Cutting-edge serum targeting all 12 hallmarks of aging.

YOUTH DAILY - Pro-Youth™ Moisturizer: Designed to hydrate, renew, and protect the skin.

EyeC.A.R.E. - NAD+ Boosting Eye Cream: Crafted for the delicate eye area to enhance firmness and diminish signs of aging.

Each formulation leverages GHK-Cu’s powerful properties to support skin health and regeneration.

 Which product is best for improving skin texture and addressing Melasma?

For enhancing skin texture and effectively addressing melasma, we strongly recommend exploring our Biohack Pigmentation Systems. These meticulously formulated systems are designed to target pigmentation concerns, including melasma, while simultaneously improving overall skin texture. The advanced ingredients in these systems work synergistically to even skin tone, diminish the appearance of dark spots, and elevate your skin’s natural radiance.

For a more holistic approach to combating melasma and refining texture, the Advanced Biohack Pigmentation System combines a selection of formulates with powerful active ingredients that promote a smoother, clearer complexion

Are there any contraindications, or recommendations regarding layering, or mixing other products with Young Goose’s skincare line?

At Young Goose, we are committed to empowering you to craft a skincare routine that aligns with your unique needs. We recognize that not everyone seeks an immediate overhaul of their entire regimen. That’s why our products are thoughtfully designed to integrate seamlessly with your existing favorites, enhancing your overall skincare experience.

For optimal results, we suggest following this general order when layering your skincare products:

Cleanse: Begin with a gentle cleanser, such as our Adaptogenic Cleanser, to prepare your skin for the subsequent products.

Target: Apply your chosen serum, like the YOUTH RESET (daytime) or Bio-Retinol (Nightime), to specifically target your skin concerns.

Moisturize: Follow with your undereye and daily moisturizer, such as EyeC.A.R.E. and YOUTH DAILY, to lock in hydration and deliver essential nutrients.

Protect (Daytime): Protect your skin from harmful UV rays and environmental stressors by applying a broad-spectrum sunscreen, like our Bio-Shield SPF 40.

Enhance: Elevate your routine with a overnight mask, such as our Hyperbaric Mask.

While our products can be seamlessly integrated with other skincare lines, we recommend caution when mixing Vitamin C products with retinoids. This combination may lead to increased sensitivity and redness, so we generally advise against mixing them.

  • During the day, you can confidently use Vitamin C formulations like ProC.A.R.E.
  • If you are incorporating our Bio-Retinol, we recommend applying it at night to minimize the risk of irritation.

Should you have any further questions or require tailored guidance, please don’t hesitate to reach out to our dedicated team at service@younggoose.com. We are here to assist you on your skincare journey!

How long does a bottle of product usually last with regular use?

Typically, our bottles last between two to three months, depending on usage. To ensure you never run out, we recommend reordering when the bottle begins to feel light. This approach will help you gauge the longevity of each product and allow you to maintain a consistent skincare routine without interruption.

What is the typical shelf life of products?

Our products are packaged in airless bottles, which help protect the formula from air exposure and contaminants. This advanced packaging ensures that the product remains effective for approximately two years after opening. 

The airless design preserves the quality and potency of the ingredients, allowing you to enjoy the full benefits of your skincare routine over an extended period. For best results, we recommend using the products consistently once opened.

Do Young Goose products fall under the clean beauty category?

Our products are meticulously formulated to be as clean as possible without compromising the stability of the active ingredients. Our formulations are homeostatic, meaning they prioritize the skin's natural balance by using micro-doses of preservatives. This approach ensures that our products are safe and gentle on your skin while maintaining the efficacy of the high levels of active ingredients we use for optimal results.

As a medical-grade skincare company, we prioritize the effectiveness of our formulations while ensuring that none of our products contain toxic ingredients. However, we refrain from labeling ourselves as "clean" skincare because, by definition, some of our powerful actives, clinically tested and developed by dermatologists, do not meet the criteria of "clean" skincare.

For a comprehensive list of ingredients, please refer to each product page. We invite our customers to explore these ingredient lists, as our dedication to transparency is paramount.

If you have any further questions in regards to our formulations, please do not hesitate to contact us at service@younggoose.com

Why are preservatives used in Young Goose’s formulas?

At our company, safety and transparency are of paramount importance. We include preservatives in our formulations to ensure stability and prevent the growth of harmful bacteria and mold, thereby maintaining the integrity of our active ingredients. It's important to understand that unstable formulas can break down over time, greatly diminishing their potency. Using active ingredients without proper stabilization is far more harmful, as they may lose their effectiveness before you even get to use the product.

We want to assure you that the concentrations of preservatives used in our products are minimal and have been rigorously tested to ensure they pose no negative effects on the skin or body. We also test all products for endocrine disruption and make sure they are not disrupting homeostasis.

Among the preservatives we employ are: 

Phenoxyethanol - present in some formulations at a concentration of just 0.1%, which is well below the generally accepted safe threshold of 1%. At this level, it effectively preserves the product's safety, allowing you to fully benefit from our premium formulas, without introducing the risks associated with higher concentrations.

Propylene Glycol and Polyethylene Glycol - We understand that some individuals may be sensitive to these ingredients [which evaporate from the skin and do not absorb into the body] at concentrations around 1%. That’s why we have opted for a micro-dose of 0.15%, which is approximately five times less than what one would encounter in castor oil. This careful selection was necessary to enhance the stability of our NAD+ precursors, ensuring our products deliver both safety and efficacy.

Cyclopentasiloxane - ensures even distribution of active ingredients across the skin. This is especially critical in our C.A.R.E. - NAD+ Boosting Moisturizer, where it facilitates the delivery of high concentrations of actives uniformly, preventing uneven application or varying ingredient concentrations. As with all of our ingredients, the Cyclopentasiloxane we use undergoes rigorous quality control to meet the highest standards of safety and effectiveness.

At Young Goose, we're always pushing the boundaries to advance and refine our product line. We’ve already developed a proprietary stabilization system based on honeysuckle, designed to address concerns about preservatives while preserving the high efficacy of our formulations. This cutting-edge system has been successfully integrated into our YOUTH RESET and YOUTH DAILY, which feature Spermidine and NAD+ precursors. We’re excited to continue incorporating this innovative system across our entire range.

To further your understanding of the complexities of clean and medical-grade preservatives and formulations, we invite you to explore the following resource:

Young Goose - Issues with Clean Beauty Products 

If you have any further questions in regards to our ingredients, please do not hesitate to contact us at service@younggoose.com

What are the current places that Young Goose ships to? 

We are delighted to offer worldwide shipping to various destinations, including the United States, United Kingdom, Gibraltar, United Arab Emirates (Dubai), and numerous other international locations. Please be advised that, at this time, we do not ship to Spain.

If you're unsure whether we ship to your country, feel free to contact service@younggoose.com for clarification.

Which shipping carriers and methods are available?

The available shipping options vary according to your destination:

Domestic (United States):

  • Economy: Our system automatically selects the most appropriate service provider based on your address. If the economy option isn’t visible at checkout, it means your address is not eligible for that option.  
  • UPS® [Our Recommendation]

International:

  • DHL Express
  • UPS

International Orders Customs and Duties

If you're ordering from outside the U.S., please note that customs fees, duties, and taxes may apply depending on your country’s regulations. These charges are determined by your local customs authority and will be the responsibility of the recipient. Customs policies vary widely from country to country; we recommend contacting your local customs office for more information regarding potential charges.

During checkout, you’ll see all shipping rates, which are based on your specific address, so you can plan accordingly. While we can’t predict the exact customs costs, we appreciate your understanding and are excited to get our products to you!

How long will my order take to arrive?

Shipping times depend on your location and the shipping method you select at checkout. For domestic US orders, economy shipping typically takes 5 to 8 business days. For international orders, delivery times may vary based on the carrier and destination.

How do I track my order?

Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this tracking number to follow your package’s journey.

If you haven’t received your tracking number or if there is an issue with tracking, feel free to contact us at service@younggoose.com.

Is it possible to update my shipping address after placing an order?

If you discover that your shipping address is incorrect after placing an order, we encourage you to reach out to us promptly at service@younggoose.com. If the package has not yet been shipped, we will gladly update the address for you.

In the event that the package has already been dispatched, we will coordinate with the carrier to attempt a reroute; however, please be aware that this may not always be feasible.

Is free shipping available?

We provide complimentary shipping on domestic US orders exceeding $300. Typically, delivery ranges from 5 to 8 business days, depending on product availability and your specific shipping address.

Is expedited shipping available?

We provide overnight shipping as a selectable option during checkout. Please note that this service may not be available for all shipping addresses. If you do not see the overnight shipping option, it indicates that this service is not accessible for your location.

Lost or Delayed Orders

If you purchased route insurance, you can use the following link to submit a claim: 

https://claims.route.com/

Simply enter your order number and email to request a replacement.

If you did not purchase insurance, please contact us directly at service@younggoose.com. We will contact the carrier and work to resolve the issue, which may take up to 15 days.

Missing or Incorrect Orders

If you find that a portion of your order is missing or if you have received an incorrect item, please reach out to us promptly at service@younggoose.com so we can assist you in rectifying your order. In the case of an incorrect item, we will provide you with a return label via email and promptly dispatch the correct product upon receipt of the returned item.

Product Exchange Policy

If you wish to exchange a product that did not meet your expectations, you may initiate the exchange process through our customer return portal:

https://younggoose.returnlogic.com/

To ensure a seamless exchange experience, we kindly ask that you initiate your exchange within 30 days of your order date. If you select a product with a higher price than your original purchase, you will have to pay the remaining balance. Conversely, should your new selection be of lesser value, we will promptly process a refund for the difference. 

If you have any issues with your exchange do not hesitate to contact our dedicated customer service team at service@younggoose.com. Your satisfaction is our top priority!

Product Return Policy

You can initiate a return through our return portal within 30 days from the date of purchase. Once your return is created, you will have an additional 45 days to send the items back to us. Please be aware that our return policy does not extend to accidental damage caused by the customer.

To get started, please use the link below, and when prompted, enter your order number and email address:

https://younggoose.returnlogic.com/

If you have any issues with your return do not hesitate to contact our dedicated customer service team at service@younggoose.com

Pre-Orders and Backorders Conditions

  • Pre-Orders: Items available for pre-order will be shipped as soon as they become available. The expected shipping date will be mentioned on the product page.

  • Backorders: If an item is back-ordered, it will be shipped as soon as it becomes available. You will be notified of any delays.

How do I update the debit or credit card linked to my subscription?

You can easily update your payment information directly from the Young Goose subscription portal. Simply follow the link below, log in with your account details, and update your debit or credit card information. This will ensure your subscription continues without interruption.

Young Goose Subscription Portal

If you need further assistance, feel free to reach out to our customer support team at service@younggoose.com, and we'll be happy to help!

Are samples or travel sizes available for purchase?

While we do not currently offer travel sizes or samples for purchase, we take great pride in providing complimentary expert advice tailored to your skincare needs. Our dedicated customer service team is readily available to assist you with personalized recommendations. 

Please feel free to reach out to us at service@younggoose.com, and we would be delighted to help you find the perfect products for your regimen. 

Is Young Goose's Amazon shop legitimate?

Yes, our Amazon shop is 100% legitimate. The products you purchase there are shipped directly from our facilities, ensuring they are fresh and of the highest quality. You can be confident that any product purchased from our official Amazon store is genuine and meets the same standards as those purchased directly from our website.

Are Young Goose's products available for purchase in any retail stores in Canada?

We are actively working to establish a retailer in Canada, and we anticipate this will be available within the next year, or so. In the meantime, we are delighted to offer worldwide shipping for your convenience.

Who is the appropriate contact for wholesale, affiliate, or business-related specific questions?

For wholesale inquiries, we invite you to explore our exclusive Young Goose for Professionals page by clicking the link below:

YG For Professionals

Here, you can easily sign up for access and connect with our dedicated wholesale team.

For inquiries related to Public Relations or Affiliates, feel free to reach out to us at service@younggoose.com. Our team will be delighted to assist you in obtaining the information you need.

We look forward to collaborating with you!